General FAQs

Here, you will find answers to frequently asked questions about our services.
Please, contact us if you need additional explanation or if you have questions not covered here.

• What is ladcomms promise to its customers ?

   

  • Customer interest first

  • Very competitive pricing

  • We will work with you

  • A trial will convince you

• Do you have a principal workshop or office? If yes, why is the address not published?

No, we do not have a principal location or workshop. Our technicians work from their private home offices - therefore we can not publish their addresses for obvious reasons.

• How qualified and experienced are your technicians?

Our technicians are industry-certified and well qualified to handle all your service needs. We boast one or more/all of the following certifications and qualifications about our techs.

• A+ - software and hardware certification

• C.C.N.A.

• A.A.S. Computer Engineering

• A.A.S. Telecommunications and Network Engineering

• 7+ years experience

• More in progress

              A+ certified professional - Software & Hardware

                 C.C.N.A. 

                                        

• How can I contact ladcomms?

  Phone.....: 919-607-6177

  Fax........: 919-231-0665

  Email......: support@ladcomms.com

  Snail Mail.: Box 14053, Raleigh, N.C. 27620

Services FAQs

• What is your service availability?

Whatever your computing and networking needs, contact us for fast, friendly advice. Our availability extend beyond normal business hours into after hours and weekends. Try our services today - we promise that a trial will convince you.

 

Monday to Friday:    10.00am - 06.00pm.

Saturday & Sunday:  10.00am - 06.00pm.

On-call services available 7 days a week.

• What is your average turnaround? turnaround?

We promise 24 hour or less in most cases.

• Do you repair Macintosh computers (MACs)?

  Sorry, the simple answer is NO. We are PC specialist, NOT MAC specialist. However, our experience is vast and portable for us to service MAC systems. In the future, we plan to service MACs.

• I have a Linux/Unix based system - would ladcomms service this?

  Yes.

• Is your services warrantied?

  Yes, our services are warrantied for 15 days. Guarantee does not cover improper system handling or careless usage. Call or email our customer support for any question you may have. If there is a problem within our warranty period, we will fix it at no labor cost to you. Hardware is not covered by 15 day warranty.

• Can you perform repair services at my home or office?

  Yes, we can and we call that (onsite) servicing.

   

  Note: Offsite servicing is cheaper for our customers because customers will not incur onsite travel fee. Click here to see details about our travel fee.

• What do I need to know before a technician visit my facility?

  - Presence of an adult during the entire service period.
  - Your permission and cooperation to enter your facility.
  - Access to your facility.
  - Full access to the item(s) to be serviced.
  - A safe working environment.
  - Free working space and electrical power.

• Where do I drop or pickup my equipment? Is this at different locations?

No, you only drop and pickup your equipments at a single location. The location is a private home office and our "main office" - the main office is located in the general vicinity of Wake Medical Hospital main campus on New Bern Avenue in south-east Raleigh. See the map of the location below.

 

Click here to see the vicinity's Google map

• Is there anything I need to bring when I drop my computer for servicing?

  For laptops, make sure you bring power cables and any related system discs.

  For desktops, remember the system discs. Monitors, keyboard, mouse, speakers and power cables are not necessary.

• If I drop off my system, can I wait for it while it is being repaired?

  The answer is YES, if the problem can be readily solved or does not require extensive troubleshooting and repairs. However, we generally discourage this since our technicians work from their home offices. With our fast turnaround service, you don't have reason to wait.

• How safe and secured is my system?

  Your system is 100% safe and secured once in our care! Our technicians respects your privacy  and value your investment. We provide a very safe environment for your system(s). In addition, our technicians are held to highest ethical standards possible. Should you have additional questions, please, feel free to contact us.
   

Fees and Prices FAQs

• What are the cost of your services?

  Our residential rate is $35.00 per hour for both PC and network services.

  Laptop repair that include opening the chassis will attract additional charges.

  For commercial customers - our hourly rate is $55.00.

Click here to see our price list.

• What is the difference between your standard charges and non-standard charges?

  Standard charges are fixed, problem-specific per problem charges, while non-standard is our hourly rate.

  Standard rate applies to residential customers only. The idea behind standard rate is to cap our residential customer bill.

  Standard charges are for definite or clearly-defined problems such as "malware removal" or "OS installation".

  Standard charges is advantageous to our residential customers because it virtually CAP service cost for them.

• So where will I find your standard prices and all other prices?

  Click here to see our price list.

• What form of payment do you accept?

  We accept cash (US Dollars of course), certified checks, money orders and payments from verified PayPal accounts. We may accept personal checks in some cases.

• Your prices are very relatively/comparatively low - why?

  (Compared with TigerDirect, Circuit City, BestBuy & other computer or network servicing firms and competitors)

   

  Some people say our prices is unreasonably low, we say it is dirt cheap!

  Although we believe that prices should be directly proportional to the quality of services provided, we refuse to follow such principle for now.

   

  For the time being, we are providing opportunity for potential customers to try our services. The opportunity we provide is in the form of discounted prices. We believe that after trying our services, a potential customer will choose us for their future services.

• Why is ladcomms able to offer such low prices while your competitors are not?

   

  • We do not maintain expensive office suites .. (our technicians work from their home offices).

  • No company car fleet to maintain.

  • Relatively low ad cost.

  • No business/operational loan obligations to meet.

  • Knowledgeable, efficient and energetic employees helps us maintain low employee count.

  • We are simply not "exploitive"

• You charge travel or "call-out" fee for onsite services while your competitors does not - why?

  Since our charges are very low, we charge travel or call-out fee (whatever you want to call it) in other to cover for our expenses such as travel time, gas, wear and tear on our vehicle. This fee depends on distance from 27610 zip code. The minimum charge is $25.00.

   

  Agreed, some of our competitors claim they do not charge travel fee - well, check their hourly rate, the fee is already factored into the final cost, and in some case multiple times! That is called hidden fee.

• Do I get invoice or receipt for services rendered?

  Yes, you will receive ladcomms branded invoice (receipt) detailing all services rendered, cost, taxes and service date etc. The receipt can either be printed (hard copy) or sent via email (soft copy), whichever a customer prefer.

• What are the other things to know about your service fees not listed above?

   

  • We put customer interest first

  • Knowledge depth & quality drives our service fees.

  • Fees are labor/service cost. Parts and materials are not included.

  • Volume discount is available.

  • Contracts consulting available

  • Travel fee applies to onsite services - click here for details.

  • All work carry 15-day warranty. Hardware warranty is limited.